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BBB - Better Business Bureau

Rancho Cucamonga, CA
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User Comment #1
by on April 25th, 2015 at
I want to file a complaint against Terra Vista Animal Hospital owned by Dr. Weigand. My pet cat was diagnosed and treated there for a urinary tract infection. Upon exhausting the prescribed home medication, as directed, I phoned to schedule a follow-up visit and asked whether there would be any additional charge. Dr. Weigand's staff member quoted me a $28.00 charge. I kept the appointment and was quoted a charge of $61.00. I immediately disputed that amount and indicated that I had been previously quoted $28.00 by a staff member. I asked if the professional staff and done anything in addition to what had been planned during the follow-up visit. They had not. Leticia, Dr. Wigand's front office staff member, approached Dr. Weigand on two separate occassions in the rear of the facility about the higher charge being disputed with the result being that he would only adjust his billing to $44.23 for the follow-up visit services. I believe his decision to be highly inappropriate and unethical for not honoring the $28.00 charge as originally quoted to me. As a first time customer of his business, needless to say, I won't return to Terra Vista Animal Hospital. In addition, I do not recommend Terra Vista Animal Hospital and Dr. Weigand's services to any potential customer. He is greedy and obviously not in need of any additional business.

Chuck Householder
Edited on April 25th, 2015 at 1:07 PM CDT
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