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Quality Express Van Lines

3411 NW 9th Ave, Suite 704
Fort Lauderdale, FL
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User Comment #2
by on February 6th, 2020 at
I just wanted to thank you guys for your hard work this past week. I was very pleased with the service and the guys were very polite and courteous. I had contacted several movers prior to hiring this company and you guys gave me the best deal. I would definitely recommend your services to friends. Thank you for an amazing move.
User Comment #1
by on October 15th, 2019 at
We spent three hours on the phone going over every single item we own in our home. We have been packed for over a month and had a complete inventory list. I submitted it online through the link they sent me. We were requesting several quotes so I had an entire list with item dimensions and weights listed out. The customer service rep then went and changed some of the sizes and weights of the items to give us a bigger discount and induce us to sign the contract. Then, three days before the move, the quality assurance manager called me and stated that the weights manually entered by the service rep could not be used because there is a federally created system to protect themselves. He then informed us that our move would cost an additional $2,000. When I explained that we could not afford that and would need to cancel, the customer service was appalling. Even though this was the company's error, they are refusing to give us back our $887 deposit. The supervisor hung up on me when I tried to explain that it was their error and we should not be held accountable for it. When I called back Gina was very rude to me. She would not transfer me to a supervisor and kept changing her story. She kept saying that our inventory changed. It absolutely did not. When I explained that, she stated that we had signed off on the inventory changes. We did not. Our inventory never altered. When I asked if they had the original inventory list that I submitted, so they could see the difference, she told me they purged that. I asked if they recorded calls for proof. She said no. Then she went so far as to suggest that we continue with the move, but leave half of our things in another state. All we want is to get our deposit back, because THEY made an error. Instead, they told us the facts three days before the move, in an effort to trap us into completing the contract and then charging us an additional 70% once they had our stuff hostage. We finally got to the point where we said that we would have to go to small claims court to get our deposit back. Their response was "good luck, you have no proof." Please just give us our deposit back. This was your error.
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