Eugene Eyewear

User Comment #2 by eugeneeyewear on February 11th, 2009 at 2:12 PM CST

Dear Claire_v, I am very sorry to hear that we did not remake the lenses for you. Please come back and ask to see Dr. Jung, and I'll personally make it right. It's true that our scratch warranty is for one time during a 1 year time period. However, in this case, it appears that we told you the wrong information regarding the number of times the scratch warranty can be used. I am very sorry for our mistake, as we really do try to make customer satisfaction our number one priority. I do hope that you will come back to see us and give us a chance to make everything right for you. Thank you. Dr. Jung Eugene Eyewear

Dear Claire_v,

I am very sorry to hear that we did not remake the lenses for you. Please come back and ask to see Dr. Jung, and I'll personally make it right. It's true that our scratch warranty is for one time during a 1 year time period. However, in this case, it appears that we told you the wrong information regarding the number of times the scratch warranty can be used. I am very sorry for our mistake, as we really do try to make customer satisfaction our number one priority. I do hope that you will come back to see us and give us a chance to make everything right for you. Thank you.

Dr. Jung
Eugene Eyewear

User Comment #1 by claire_v on August 6th, 2008 at 9:27 PM CDT

Went here in 2007 and asked specifically about their scratch resistant lenses and warranty as we were astonished about a previous store offering no warranty. Eugene Eyewear said they had a 1 yr warranty. I asked: So for 1 year, you will replace the lenses whenever they get scratched? “Yes, absolutely” Few months later, after scratching them with a Kleenex (?!?) we had them replaced. (Again taking 10 days instead of 3-4 as promised) 2 months later: lenses were scratched again. We return to the store with our 1 yr warranty, right? WRONG. Now they tell us that the warranty is only valid for a SINGLE replacement of the lenses! I point out that I had explicitly asked what their warranty was, and that we chose their store only because they had assured us they would replace them for 1 full year. She replied: “It said that on the BACK OF THE RECEIPT” (which of course you get AFTER the exam, choosing lenses and paying). Never said a word when I asked! Avoid this dishonest store at all cost!

Went here in 2007 and asked specifically about their scratch resistant lenses and warranty as we were astonished about a previous store offering no warranty.

Eugene Eyewear said they had a 1 yr warranty. I asked: So for 1 year, you will replace the lenses whenever they get scratched? “Yes, absolutely” Few months later, after scratching them with a Kleenex (?!?) we had them replaced. (Again taking 10 days instead of 3-4 as promised)

2 months later: lenses were scratched again. We return to the store with our 1 yr warranty, right? WRONG. Now they tell us that the warranty is only valid for a SINGLE replacement of the lenses! I point out that I had explicitly asked what their warranty was, and that we chose their store only because they had assured us they would replace them for 1 full year. She replied: “It said that on the BACK OF THE RECEIPT” (which of course you get AFTER the exam, choosing lenses and paying). Never said a word when I asked!

Avoid this dishonest store at all cost!