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by cksimmons1 on November 5th, 2009 at 11:21 AM CST
I just wanted to say thank you so much for the terrific service your company gave me yesterday. Daniel was my service tech and he was outstanding. I called yesterday to schedule an appointment, thinking it may be a few days before anyone could come to my home, but I received a call later the same day that Daniel could come out. Daniel showed up at the time he said he would and worked very hard to fix my furnace issues and got me up and running. He was courteous, friendly, very knowledgeable and honest with me and I really appreciate that.
I'll be calling you guys soon to provide cleaning and maintenance services to my heating and a/c that Daniel suggested I do to maintain my furnace and my a/c unit. I, sadly, didn't have the money to go ahead and start the program last night but will do so very soon.
I'm in a customer service job myself and I know how important it is to get positive feedback when a job is well done and I wanted to share with you my pleasant experience. Thanks again!
